Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to Australia.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days. If not, we will work hard at our end and keep you posted.

How long will my order take to arrive?

Around 5-20 working days. It may take longer due to factors beyond our control but we will inform you.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at supportau@herwish.com.au (Please notice, it is supportau not just support)

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